FAQ

## Shipping & Delivery

How long does shipping take? Canadian orders typically arrive within 5-7 business days. US orders take 7-10 business days.

Do you ship internationally? Currently, we ship to Canada and the United States.

What are the shipping costs? Standard Shipping cost $12.00

## Products & Ingredients

Are your products authentic Korean skincare? Yes, all our products are sourced directly from authorized Korean beauty brands.

Are your products suitable for sensitive skin? Many of our Korean skincare products are formulated with gentle, skin-friendly ingredients suitable for sensitive skin. We carry brands known for their hypoallergenic and dermatologist-tested formulas. Each product page lists all ingredients so you can check for any specific sensitivities. Look for products labeled as "gentle," "soothing," or "for sensitive skin" in the description. If you have specific concerns or allergies, we recommend reviewing the ingredient list or contacting us for personalized guidance.

How do I know which products are right for my skin type? Each product page includes detailed information about key ingredients, benefits, and recommended skin types. Look for the product description and ingredient list to find formulas suited to your needs. If you're unsure, we recommend starting with our gentle cleansers and hydrating essences, which work well for most skin types. For personalized recommendations, feel free to contact us with your specific skin concerns and we'll be happy to guide you.

## Returns & Exchanges

What is your return policy?  We accept returns within 14 days of purchase for unopened and unused products in their original packaging. To be eligible for a return, items must be in the same condition as received with all seals intact. Due to health and hygiene regulations, we cannot accept returns on opened skincare products. Please contact us to initiate a return and receive return shipping instructions.

How do I initiate a return? To start a return, please contact us at [info@aurasilque.com] with your order number and reason for return. Once approved, we'll provide you with return shipping instructions. Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect the returned item.

  • Return shipping: "Customers are responsible for return shipping costs unless the item arrived damaged or incorrect."
  • Exchanges: "We currently offer refunds only. If you'd like a different product, please place a new order."
  • Damaged items: "If your item arrives damaged or defective, please contact us within 48 hours with photos for a full refund or replacement."
  • Final sale items: "Gift sets and sale items marked as final sale are not eligible for return."

 

## Orders & Payment

What payment methods do you accept? We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. For added convenience, we also offer Shop Pay, PayPal, Apple Pay, and Google Pay. All transactions are securely processed to protect your payment information. "Shop Pay Installments available for qualifying orders, allowing you to split your purchase into flexible payments."

  • For international: "We accept payments in CAD for Canadian customers and USD for US customers."
  • Security note: "Your payment details are encrypted and never stored on our servers."

Can I modify my order after placing it? Please contact us immediately at (info@aurasilque.com) if you need to modify your order. We process orders quickly to ensure fast shipping, so we can only make changes if your order hasn't been fulfilled yet. Once an order has shipped, we cannot modify it, but you may return unopened items within 14 days of delivery according to our return policy.

More specific: If you need to change your shipping address, add items, or cancel your order, please email us at [info@aurasilque.com] within 2 hours of placing your order. Orders are typically processed within 24 hours, so quick communication is essential. We'll do our best to accommodate your request if the order hasn't shipped