## Shipping & Delivery
How long does shipping take? Canadian orders typically arrive within 5-7 business days. US orders take 7-10 business days.
Do you ship internationally? Currently, we ship to Canada and the United States.
What are the shipping costs? Standard Shipping cost $12.00
US Duties & Customs
Will I pay duties when my US order arrives? US orders ship Delivered Duty Paid (DDP). AuraSilque covers applicable import duties and import taxes; we do not charge you a separate duty fee at checkout. You should not be asked to pay import duties or import taxes on delivery. Any applicable sales tax is separate from import duties and is shown at checkout if charged.
What about carrier, brokerage or disbursement fees? These are charges a carrier or customs broker may assess separately for customs clearance or advancing import payments. Under our DDP arrangement, applicable import-related brokerage and disbursement fees are AuraSilque's responsibility, not yours.
What if I receive an unexpected customs bill? A carrier or broker may send a payment request before delivery, at delivery or as a later invoice. If you receive an import-related payment request for your US order, please contact us at info@aurasilque.com with your order number and a copy of the notice before paying, so we can investigate with the shipping provider. Customs processing can sometimes affect delivery timing.
For more shipping information, please see our Shipping Policy.
## Products & Ingredients
Are your products authentic Korean skincare? Yes, all our products are sourced directly from authorized Korean beauty brands.
Are your products suitable for sensitive skin? Many of our Korean skincare products are formulated with gentle, skin-friendly ingredients suitable for sensitive skin. We carry brands known for their hypoallergenic and dermatologist-tested formulas. Each product page lists all ingredients so you can check for any specific sensitivities. Look for products labeled as "gentle," "soothing," or "for sensitive skin" in the description. If you have specific concerns or allergies, we recommend reviewing the ingredient list or contacting us for personalized guidance.
How do I know which products are right for my skin type? Each product page includes detailed information about key ingredients, benefits, and recommended skin types. If you're unsure, we recommend starting with our gentle cleansers and hydrating essences, which work well for most skin types. For personalized recommendations, feel free to contact us with your specific skin concerns and we'll be happy to guide you.
## Returns & Exchanges
What is your return policy? We accept returns within 14 days of purchase for unopened and unused products in their original packaging. To be eligible for a return, items must be in the same condition as received with all seals intact. Due to health and hygiene regulations, we cannot accept returns on opened skincare products. Please contact us to initiate a return and receive return shipping instructions.
How do I initiate a return? To start a return, please contact us at [info@aurasilque.com] with your order number and reason for return. Once approved, we'll provide you with return shipping instructions. Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect the returned item.
- Return shipping: "Customers are responsible for return shipping costs unless the item arrived damaged or incorrect."
- Exchanges: "We currently offer refunds only. If you'd like a different product, please place a new order."
- Damaged items: "If your item arrives damaged or defective, please contact us within 48 hours with photos for a full refund or replacement."
- Final sale items: "Gift sets and sale items marked as final sale are not eligible for return."
## Orders & Payment
What payment methods do you accept? We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. For added convenience, we also offer Shop Pay, PayPal, Apple Pay, and Google Pay. All transactions are securely processed to protect your payment information. "Shop Pay Installments available for qualifying orders, allowing you to split your purchase into flexible payments."
- For international: "We accept payments in CAD for Canadian customers and USD for US customers."
- Security note: "Your payment details are encrypted and never stored on our servers."
Can I modify my order after placing it? Please contact us immediately at (info@aurasilque.com) if you need to modify your order. We process orders quickly to ensure fast shipping, so we can only make changes if your order hasn't been fulfilled yet. Once an order has shipped, we cannot modify it, but you may return unopened items within 14 days of delivery according to our return policy.
More specific: If you need to change your shipping address, add items, or cancel your order, please email us at [info@aurasilque.com] within 2 hours of placing your order. Orders are typically processed within 24 hours, so quick communication is essential. We'll do our best to accommodate your request if the order hasn't shipped